United Airlines Flight Delay Compensation Policy In the event of major delays or cancellations, customers may be eligible for reimbursement or compensation under United Airlines' flight delay compensation program. Depending on the situation, passengers may be granted meal coupons, hotel rooms, or transportation if a flight is delayed by two hours or longer. According to U.S. Department of Transportation regulations, passengers may be entitled to compensation for delays caused by United, such as technical problems. However, reimbursement is typically not given for delays brought on by bad weather or other circumstances beyond the airline's control. For specific help, always visit United's website or contact customer support.